The shipment of your package
Packages are generally sent within two working days since receipt of payment and are sent by express courier with tracking and delivery with adult signature. Shipments addressed to mailboxes and to minors are not permitted.
Shipping costs include insurance, local taxes, packaging and postage. Shipping costs vary depending on the total weight of the shipment. We advise you to group your items in one order. It is not possible for us to group two separate orders made separately, therefore the shipping costs will be charged for each of them.
The boxes are adequately sized and your items are well protected.
Delivery time
The shipments are usually delivered within:
- 3/7 days for Italian destinations
- 7/10 days for European destinations
- 4/5 weeks for American destinations
- 25/30 days for other destinations
Express and faster shipping options are available for certain countries with an additional charge.
Shipment
All our wines will be transported with appropriate packaging and covered by insurance policy that protects the customer in case of breakage or loss during transportation.
Our fares for shipment in Europe and USA already include any additional cost, such as taxes and customs duties. The local authorities of Countries outside EEC and USA could ask for the payment of an additional cost to proceed the customs clearance.
Our shipping company will send a note by e-mail as the shipments leaves our warehouses.
Defective goods / Damaged shipping
In case of defective goods
they can be returned to "L'ACERO ssa" within 10 days from the delivery. Shipping and packing charges for the return of the delivered parcel are to be paid by the customer. The defective goods will be replaced and sent back or else refunded (in case they are sold out) at the expenses of "L'ACERO ssa".
In case of shipping damaged
If you receive parcels from "L'ACERO ssa" visibly damaged by courier, (packing broken or visibly stained by the leakage of wine) can do as follows:
- return the damaged parcel to the sender signing the dispatch note "With Reserve".
- In cases where the product broken is out of stock, you will be contacted for a possible replacement.
If you will not find in our catalogue no product in replacement, then "L'ACERO ssa" will return you the sums paid. The shipping cost of the return and restitution will be borne entirely by us.